Frequently Asked Questions (FAQ)

1. Do you offer product customization?

Yes, we specialize in customizing most of our products. Whether you have a specific design or wish to add your lodge's name, we can assist. If you have ideas but no design, our in-house designers are ready to bring your vision to life.

2. What if I can't find a specific product on your website?

As manufacturers, if we don't have a particular item, we can likely create it for you. Please contact our customer support team via email at sales@masonic-hub.com or call us at +1 (929) 689-7356.

3. Can I place an order over the phone?

Absolutely. Reach out to our customer support team at +1 (929) 689-7356, and we'll assist you with your order.

4. What payment methods do you accept?

We accept major credit cards, including American Express, VISA, and MasterCard, through our partnership with Global Payments. Additionally, we offer payment options via PayPal, Google Pay, and Amazon Pay. For wire transfer details, please email us at sales@masonic-hub.com. Please note, we do not accept checks or cash through the mail.

5. Is it safe to use my credit card on your site?

Yes, shopping with Masonic Hub is secure. Our site employs SSL encryption to protect your information during transmission. We process payments through Global Payments, ensuring your credit card data is encrypted and handled securely. Importantly, we do not store credit card information on our servers.

6. What is the production time for new products?

Orders placed directly on our website are typically fulfilled within 4 business days. In the event of stock shortages, we will notify you promptly. Please allow an additional 2 days for the production of machine-made items and 3-4 days for handmade items.

7. How can I check the status of my order?

For order status inquiries, please email us at sales@masonic-hub.com or call +1 (929) 689-7356.

8. What are your shipping times?

Shipping times vary by product category:

• Regalia: 3-5 business days
• Jewelry: 12-20 business days
• Apparel: 7-10 business days

9. Can my order be expedited to meet a deadline?

If you need your order by a specific date, please leave a note at checkout, and we will prioritize it. You can also contact us via phone or email for assistance.

10. Do you offer faster shipping options?

Currently, we do not provide expedited shipping services.

11. What shipping methods do you use?

We ship Regalia and Apparel via FedEx or DHL, and Jewelry items are shipped using e-Packet.

12. Where are your products shipped from?

To offer high-quality regalia at affordable prices, we source from manufacturing facilities and suppliers located in the USA, Canada, China, Pakistan, Singapore, Spain, Turkey, Morocco, and Hong Kong.

13. Can I return a product without a specific reason?

We want you to be completely satisfied with your purchase. If you're not happy with your order, email us at sales@masonic-hub.com within 30 days of your order to arrange a return. Please do not return items without contacting us first. Note that special order items made to specifications are non-refundable, and shipping and handling charges are not refundable.

14. What is your return shipping address?

Please send returns to:

Masonic Hub
1804 College Point Blvd
College Point, NY 11356
USA